Grievance Redressal

1Our commitment

Cortesys Pvt Ltd takes complaints seriously. This page explains how to raise a grievance about this Website — including a concern about content, privacy or data handling — and who will deal with it. It is provided in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

2Grievance Officer

Please address your complaint to our Grievance Officer:

3What this covers

This process applies to this Website. Our marketplaces (PropertyKartz, Freelyns and InfluencerKart) have their own terms and grievance contacts, which you will find on those sites. For requests about your personal data, you can also use Data Principal Rights.

4How to submit a grievance

Use the form below or email the Grievance Officer. Please include:

• your name and contact details;
• a clear description of the issue, with the page or link concerned;
• any supporting information or evidence; and
• what outcome you are seeking.

5What happens next

• We will acknowledge your complaint and give it a reference.
• We will review it, may ask you for more information, and will decide on the action to take.
• We will tell you the outcome and the reasons, within the timelines prescribed by applicable law.
• If you are unhappy with the outcome you may reply asking for the matter to be reviewed by a senior member of management.

We keep records of grievances received and how they were resolved.

6Other remedies

Using this process does not affect any other right or remedy you have under law. For personal-data matters, once you have used our grievance process you may approach the Data Protection Board of India as provided under the DPDP Act.

7Submit a grievance